Ø Knowledge of CMS, LMS, or/and EMS is preferred Ø Proficient computer skills with advanced knowledge of Microsoft applications Ø Must have great customer service, employee relation, and individual / teamwork skills Ø Must demonstrate the following essential knowledge and skills: Ø Adhere to regulatory, departmental and company policies/procedures in an ethical manner Ø Participating team member by providing constructive input and suggestions Ø Display Spotlight behaviors, and present upbeat and positive attitude Ø Create fun and exciting environment for the guests while working Promotions, Special Events and Entertainment Ø Explain and answer questions regarding the property, Casino Promotions, Special Events, Entertainment, and the benefits of the Total Rewards program in a friendly manner Ø Scan tickets and direct guest in Showroom, Promotions and Special Events Ø Greet guests in a friendly, out-going manner Ø Remove all numbering from pavilion seats after shows Ø Set-up chair & row numbering per floor plan JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: REPORTS TO: Supervisor, Casino Services & DR Casino Services SupervisorĪssist in the execution of casino Promotions and Special Events in various locations and Entertainment performances in the Cherokee Events Center. POSITION TITLE: Guest Service Representative Harrah’s Cherokee Resort Hotel Position Description*.